Enable Active X Controls
Since only Internet Explorer
recognizes ActiveX controls, to print from any other browser the user must have
the Adobe Acrobat viewer installed (See link below). The report will be loaded
into Adobe and then they print from there.
http://www.adobe.com/support/downloads/product.jsp?product=10&platform=Macintosh
Make sure you download the most current viewer. Since this is the link
that was correct at the time this document was written.
Below are important
steps so that you can view and print your reports ok through WSO.
If
your active X controls are not enabled proceed with the following to enable
them:
1. Click on "Tools" menu in the browser.
2. Select "Internet Options" from the pull-down menu."
3. Click on the "Security" tab on the top portion.
4. Select the “Trusted Sites” zone.
5. Set your “Trusted Sites” zone security to low.
6. Click on Sites.
7. Type in the URL of your SDSWebOffice site in “Add this website to the zone”. Note that you will need to uncheck the “Require server verification (https:)” check box if you are not using https.
8. Click Add, and then close.
Trouble Viewing or Printing Reports –
ActiveX
If you have completed
all the steps above to enable your ActiveX control and you are still having
problems viewing your reports please check out the other suggestion below and
contact your Tech to assist you. Your Tech can search for solutions for your
specific setup as well.
To initially install the ActiveX control you
need to be the Local Administrator.
1. Set your “Trusted Sites” security to low.
o In I.E. select |Tools |Internet Options |Security |Trusted Sites |Custom Level or Default |Select Low |Click Ok |Try running a report.
2. Add the URL to your trusted sites list on every Internet Explorer client.
o In I.E. select |Tools |Internet Options |Security |Trusted Sites |Click on Sites |Enter URL if not selected |Click Add.
3. There may be some program blocking ActiveX controls or Pop-Ups. Either a setting in IE or another program, such as GoogleBar or Symanetc internet Security.
o If adding the Web Office URL as trusted sites check other programs that may be blocking it such as Norton.
4. Verify that the various ActiveX options are Enabled or at least set to Prompt.
o In I.E. select |Tools |Internet Options |Security |Internet |Custom Level |Active X Control and Plug-ins |Verify Enabled is selected |Click OK |Try running a report.
5. Try to manually install the ActiveX control:
o Please note: If you're hosted at SDS please submit a X-Connect case. There are different versions of crystal reports depending on which server you are hosted on. A support person will instruct you which file to download from the sds ftp site.
o If sds web office is on your server, locate the Printcontrol.cab file on your web server server. The PrintControl.cab is on the web server on the C: drive. Normally it is in C:\Program Files\Business Objects\Common\3.5\crystalreportviewers115\ActiveXControls.
o Copy the PrintControl.cab file to your computer.
o Extract the .cab file into a temporary folder.
o Open a Command Prompt. For Windows Vista and Windows 7 you need to open the Command Prompt using the “Run as Administrator” option.
o Copy the PrintControl.dll file to the Windows folder using XCOPY. If you put the printcontrol.dll in C:\TEMP the XCOPY command would be: XCOPY C:\Temp\printcontrol.dll C:\Windows\ <ENTER>
o Then at the Command Prompt type REGSVR32 C:\Windows\printcontrol.dll <ENTER>
6. If you are using IE11 - Try Compatibility View.
7. LAST RESORT - Reset the browser to the factory defaults.
o In I.E. select |Tools |Internet Options |Advanced Tab |Click the Reset button.
o Follow Steps 1-6 again.
opy the PrintControl.cab file to your computer.
o Extract the .cab file into a temporary folder.
8. Open a Command Prompt. You need to open the Command Prompt using the “Run as Administrator” option
9. Copy the PrintControl.dll file to the C:\Windows folder using XCOPY. If you put the printcontrol.dll in C:\TEMP the XCOPY command would be: XCOPY C:\Temp\printcontrol.dll C:\Windows<ENTER>
o Then at the Command Prompt type REGSVR32 C:\Windows\printcontrol.dll <ENTER>
10.