Two-step login authentication – User Experience

Revised 4/2022

Once the system administrator turns on the two step authentication, the user will login as usual.  

•    When the user clicks on the “Login” button, then the screen below will display with the following message, “An extra layer of security is needed to complete the login process”.

•    The user will need to retrieve the code from the email that is associated with the user id. That email will have the subject: “SDS Authentication Code”. 

•    Enter the code into the box and click on the “Submit Code” button.  Once that is complete, they can login as usual.

 

Figure 3 When a user logs in with a valid email, this screen will appear. Enter code from email.

 

If a user tries to login and does not have a valid email address, the message below will display.   If this happens, then the email address of that user will need to be added/updated.  The user should close their browser, then re-try once the email has been corrected.