Things that could slow the system down are content
filters or proxy servers. Any network monitoring devices like this should have
the SDS server “white-listed” so the traffic isn’t monitored.
The
following are some issues we have encountered with other districts and should be
checked. Please note that with all of these occurrences, regular Internet
traffic performed normally. Since the SDS web software pushes and pulls a lot of
data, larger packets of data are transferred when compared to “normal” Internet
web traffic.
1. Improperly configured router – Something needed to be adjusted on one of their routers – something to do with the way it handled large packets of data.
2. Improperly functioning Proxy server. Rebooting the proxy server resolved this. We recommend configuring the proxy so it bypasses the SDS web office traffic.
3. Improperly configured fiber optic Internet connection. The ISP had to monitor and adjust their fiber optic Internet connection.
4. Improperly configured fiber optic cable – The school district’s fiber optic connection between buildings had synchronization issues and had to be adjusted.
5. Their ISP was throttling down their Internet traffic. In this case it was their regional office.
6. The proxy server was slow. They changed the settings so the SDS URL was no longer monitored.